DepositBook Services

• What service do we provide to Banks ?
• What products can I list on the Platform?
• How does the Bank Benefit ?
• What are the charges ?
• Are there any qualification criteria ?
• How are these deposits treated from a regulatory perspective?

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Registration

• How do I register as a Partner Bank?
• What information do I need to register?
• What happens after registration?

Onboarding

• What is onboarding?
• What are the steps for onboarding?
• What are the agreements I need to sign?
• What documents do I need to submit for onboarding?
• How can I submit these documents?
• What account set up do I need to for the Custodian?

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User Structure and Authorisation Levels

• How many users can be set-up on the Platform?
• What are the different types of users?
• What is the difference in authority levels of the different users?
• What is a super user?
• How do I set-up the users?

Publishing Rates

• How do I publish rates?
• What are the different ways in which I can publish rates?
• Can DepositBook publish rates for me?
• What is a validity date?
• How can a validity date be selected?
• Can I change the rates at any time?

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Pooled Campaign

• Can I target specific set of Depositors?
• What is a tranche?
• What is the validity date of a pooled campaign?
• Who will manage the Pooled Campaign for us?
• Will I be notified of the value of the Pooled Campaign?

Transaction Journey

• How will I be intimated if a depositor places a deposit?

Reporting and Analytics

• What kind of reports will be available on the Platform?
• Will I be able to see rates published by other Banks?
• Will I know how my rates compare to those published by other Banks?

Login and Password

• What happens if I forget my password?
• How do I reset my password?
• Why is my account locked and how do I unlock it?
• What if I forget my User ID?
• How do I reset my User ID?

Customer Support

• What kind of customer support do you provide?
• Is there a number I can call?
• Is there a number I can call?
• What is the email for support?
• Where is your support based?
• What are your support working hours?

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